FAQs

About Our Jewellery

Made with 925 Sterling Silver, our collection is hypoallergenic, free of lead, nickel and cadmium. Each piece is electroplated in 18k Gold, Rose-gold or Rhodium and finished with an additional coating for longer lasting wear.

Shipping & Delivery

  • All orders are sent out from Singapore through a Private Courier within 4 working days.
  • Delivery is scheduled between 9 am to 10 pm, Monday to Friday, excluding public holidays.
  • Kindly contact us to inquire about next-day delivery slot availability.
  • There is a flat rate charge of S$15, and this service is exclusive to residents in Singapore.
  • In the event of a lost or damaged package during delivery, we take full responsibility.
  • Prior to handing it over to the courier service, we ensure your purchase is securely packaged to the best of our ability.
  • Should any product arrive damaged, we will promptly replace it or provide a credit refund of equal value.

Returns & Repairs

For items with missing gemstones upon receipt, please email us within 24 hours along with photos of the damaged pieces.
Our repair policy extends for 14 days from the date of item receipt.
If you require jewelry repair, a courier service is available for a fee of $5, provided you don't have any parcels coming to you.
Please note that shipping fees are non-refundable. The return time for your repaired product may vary based on your location.

We offer replacements for items only in cases of defects or damage during shipping. Due to the uniqueness of our jewelry pieces, a direct one-to-one exchange may not always be feasible.

If you need to return a product, a courier service is available for a $5 fee, provided you don't have any parcels coming to you. Please note that shipping fees are non-refundable. The return time for your exchanged product may vary depending on your location.

For returns or repairs, please reach out to us via WhatsApp.

Jewellery Care

  1. Avoid Water Exposure:
    Remove your jewelry before swimming, showering, or engaging in activities that involve water, as prolonged exposure can damage certain materials.
  2. Chemical-Free:

    Avoid contact with chemicals, such as perfumes, lotions, and cleaning agents, as they can tarnish or erode jewelry.
  3. Gentle Cleaning:
    Clean your jewelry regularly with a soft, non-abrasive cloth to remove dirt and oils. For more intricate pieces, consider using a soft brush.
  4. Storage:
    Store your jewelry in a cool, dry place, away from direct sunlight, to prevent tarnishing and fading.
  5. Secure Clasps:
    Ensure that clasps are securely fastened to prevent accidental damage or loss.
  6. Avoid Impact:
    Take off your jewelry during activities that may subject it to impact, reducing the risk of scratches or damage.

By incorporating these practices into your jewelry care routine, you can help preserve the beauty and condition of your pieces over time.

  1. Airtight Containers:

    Use airtight containers or Ziplock bags to prevent exposure to air, which can tarnish certain metals.
  2. Separate Compartments:
    Keep different pieces separated to avoid scratching and tangling. Consider using jewelry organizers with compartments.
  3. Avoid Sunlight:
    Store your jewelry away from direct sunlight to prevent fading or discoloration.
  4. Dry Environment:
    Choose a dry environment to prevent moisture, which can lead to tarnishing, especially for silver jewelry.
  5. Avoid Extreme Temperatures:
    Keep your jewelry away from extreme temperatures, as excessive heat or cold can affect its condition.
  6. Anti-Tarnish Strips:
    Consider using anti-tarnish strips or sachets in your storage space to protect against tarnish.
  7. Regular Cleaning:
    Clean your jewelry periodically to remove oils, lotions, and other substances that may affect its appearance.

By following these storage tips, you can help maintain the beauty and longevity of your jewelry collection.

Privacy Policy

SparkJoy Jewellery respects your privacy and will not reveal your personal information  that you provided on this website to any third party. By shopping at our website, you agree that Spark Joy Jewellery will send order and marketing updates to you. 

If you wish to unsubscribe from our newsletter, you may click on the link in the footer of any email you receive from us, or by contacting us: hello[at]sparkjoyjewellery[dot]com[dot]sg

Please note that we also use cookies to provide you with the best user experience on our website; and may share information about your use of our site with our social media, advertising and analytics partners to personalise content and ads, provide social media features and analyse traffic.

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